Privacy Policy

At ROBISHINE, your trust matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you shop with us at https://robishine.com

1. Information We Collect

When you visit our website or place an order, we may collect:

• Personal Information: Name, phone number, email address, shipping address.
• Order Information: Details of products purchased, order history, and payment method (Cash on Delivery, bank transfer, or online payment — processed securely).
• Communication Data: Messages or details shared via WhatsApp, phone, or email for order confirmation and delivery updates.
• Usage Data: Pages visited, products viewed, and browsing behavior on our website, collected through cookies and similar tools (e.g., Google Analytics, Facebook/Meta Pixel).

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders.
• Contact you regarding order status, delivery, or any issues.
• Send updates about offers, discounts, or new arrivals (only if you opt in).
• Improve our website, products, and overall shopping experience.
• Prevent fraud and ensure secure transactions.

We do not sell your personal information to any third party.

3. Sharing Your Information

We only share your information when necessary, such as:

• With courier/delivery partners to ship your order.
• With payment processors to complete secure transactions.
• When required by law or government authorities.

4. Cookies & Tracking

We use cookies to remember your preferences, show relevant products, and understand how visitors use our site. You can disable cookies anytime through your browser settings, though some features may not work as smoothly.

5. Data Security

We take reasonable measures (secure servers, limited access, encrypted payment gateways) to protect your information. However, no online platform can guarantee 100% security, and we encourage you to also protect your own account/device.

6. Data Retention

We keep your personal information only as long as necessary to fulfill orders, provide support, and meet legal requirements. You may request deletion of your data at any time (see Section 7).

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your data (subject to order/legal records we must keep).
• Opt out of promotional messages/emails at any time.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has shared information with us, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted here with a new effective date.

10. Contact Us

For any questions, concerns, or requests regarding your privacy, reach out to us: