Refund policy

At ROBISHINE, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer returns and refunds under the following conditions.

1. Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.

Please contact us at robishine1@gmail.com to initiate a return. We will provide instructions on how to send the product back.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Products damaged due to misuse or improper handling.

3. Refund Process

• Once we receive your returned product, it will be inspected to ensure it meets our return criteria.
• Refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method or, if preferred, as store credit.

4. Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to a ROBISHINE error (e.g., wrong or defective product).
• We recommend using a trackable shipping service to ensure the safe return of your item.

5. Contact Us

For any questions or to request a return, please reach out: